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Terms and Conditions

Payment Policy

All payments for transfers are to be made at the time of the booking or if you are an account holder please refer to your account terms.

ReservationsWe will take all bookings for the following day up until 4pm AEST, otherwise transfers are subject to availability.  Additional charges apply for bookings made via telephone outside business hours or within 4 hours of travel.  Normal business hours: 8-6pm Sun-Mon.

Booking Changes

Changes to bookings are subject to availability. Please carefully check the details on your ticket and notify Reservations if any information is incorrect. Whilst Business Class Transfers exercises due care we will not be held responsible for incorrect information provided by the Customer or Agent. For any changes on the day of travel, please contact the Operations department on the number listed below.

Last Minute Changes / After Hours / Emergency Contact

Our ‘Operations’ department operates 24 hours per day, 7 days per week.  If, for any reason, you cannot find the driver please call Operations immediately on the number below.

If you call outside normal business hours and lines are busy, you may be asked to leave a message.  Should this occur, please clearly state your name and return telephone number and our Operations coordinator will return your call within 5 minutes.  Normal business hours: 8-6pm Sun-Mon.

Telephone:  1300 763 0055    Press 2 for Operations

Luggage allowance

1 x suit case and 1 x carry-on bag per person are permitted. All excess baggage including sporting equipment must be requested through reservations when booking, additional charges apply.  All luggage is the sole responsibility of the passenger, we will not be responsible for the loss of, or damage to luggage, whether such loss or damage may be due to alleged negligence or misconduct on the part of the company, its employees or agents. Mobility Aids are not considered excess luggage and will be carried at no cost, space permitting.  Motorised mobility scooters cannot be transported with Business Class Transfers.

Queensland – Brisbane and Gold Coast airports
International Terminals Drivers will meet passengers 30 minutes after actual flight arrival just outside the customs Exit, inside the terminal.
Domestic Terminals Drivers will meet passengers 15 minutes after actual flight arrival, at the luggage carousel for your flight.
Western Australia – Perth
International Terminal Drivers will meet passengers 30 minutes after actual flight arrival at the main Exit, inside the terminal.
Domestic Terminal Drivers will meet passengers 15 minutes after actual flight arrival, at the luggage carousel for your flight.
New South Wales – Sydney
International Terminal Drivers will meet passengers 30 minutes after actual flight arrival just outside the customs Exit, inside the terminal.
Domestic Terminal Drivers will meet passengers 15 minutes after actual flight arrival, at the luggage carousel for your flight.Virgin passengers:  meeting point is outside the exit doors opposite luggage carousel 5.
Victoria – Tullamarine
International Terminal Drivers will meet passengers 30 minutes after actual flight arrival just outside the customs Exit, inside the terminal.
Domestic Terminal Drivers will meet passengers 15 minutes after actual flight arrival, at the luggage carousel for your flight.

In the event that the plane is early or the passenger has only carry-on luggage please remain in this area until you meet your driver. If you are travelling Business Class or have Carry On luggage only, you may request an earlier pick up by contacting our Reservations department.  Meeting points for International Students may vary, please refer to your Proposal for agreed meeting points.

Complimentary Wait Time

We will provide, at no cost, complimentary wait times as per the following table:

Queensland, South Australia and Western Australia
International Terminals 60 minutes from flight arrival
Domestic Terminals 30 minutes from flight arrival
Cruise Ship Terminals 30 minutes from docking
Other addresses 10 minutes
New South Wales, Victoria
International Terminals 60 minutes from flight arrival
Domestic Terminals 20 minutes from flight arrival
Cruise Ship Terminals 30 minutes from docking
Other addresses 10 minutes

Additional charges apply where the driver is kept waiting at the pickup point for longer than the Complimentary Wait Time.

Fare Pricing

All fares are inclusive of GST and are shown in Australian dollars. Prices are subject to availability and can be withdrawn or varied without prior notice. The price is only guaranteed once paid for in full.

Cancellation and Refunds

Business Class Transfers (BCT) will charge a 100% cancellation for failure to board and for cancellations with less than 24 hours’ notice of the booked transfer. Cancellations with more than 24 hours’ notice will incur a $20 cancellation fee. BCT will not offer a refund if the service cannot run due to unforeseen circumstances out of BCT’s control including but not limited to Natural Disasters; i.e. Floods, cyclones and bushfires etc.

Infants

An infant is a child under the age of 3 years. An Infant must be accompanied by a Guardian. The guardian must be 18 years of age or older, unless they are the parent of the infant. All children under the age of 7 years must be seated in an appropriate baby seat or booster seat as defined by the Regulatory Authority in each state.  Baby/booster seats must be requested at time of travel.  A charge of $5.00 per transfer applies.

Unaccompanied Minors

Any child 5-12 years travelling alone with Business Class Transfers must be booked as an unaccompanied minor. Additional charges apply for escorting unaccompanied minors. Business Class Transfers does not take any children under 5 as an unaccompanied minor.

Additional Charges at Time of Travel*

Wait Time $99.00 p/hr – charged in 15 min increments  NB:  Excess airport parking may also apply
Excess Luggage $5.00 per piece.  Refer to ‘luggage allowance’
Surfboards $20.00 per piece if not specified at time of reservations
Cleaning $120.00 for any accidents that require professional cleaning.

Credit Card details will remain on file until 24 hours after completion of transfer.  Any applicable Charges at Time of Travel will be debited to the Credit Card

* Account holders, please refer to your Agreement

Griffith University Student Transfers

For terms and conditions related to Griffith University Student Transfers please visit: https://www.bcttransfers.com/griffith-university-student-transfer-terms-and-conditions/

Credit Card Payments

Credit Card payments are processed via Eway® payment gateway facility.  Credit Card details are encrypted and stored via Eway® payment gateway facility.  Eway® is a secure, PCI DSS Level 1 compliant, credit card processing facility. For further information regarding Eway® please visit:  www.eway.com.au  For further information regarding secure data processing standards please visit: www.pcicomplianceguide.org  A surcharge of 1.5% applies if paying by credit card.

Smoking and Alcohol Consumption

Smoking and alcohol consumption is not permitted aboard any BCT vehicle at all times. If a passenger tries to board a transfer intoxicated they may be refused transfer by the decision of the driver, and no refund will be applicable.

Assistance Dogs

For passengers with a disability who require a Service dog to travel with them, a Certified Service Dog can travel free of charge when in the company of the passenger.

Medical Conditions

Please advise Reservations at time of booking if any passengers have a serious medical condition or have had surgery within 24hrs of travel.

Embarkation

Business Class Transfers allows enough time for passenger to be at the airport one hour prior to your domestic flight and two hours prior to your international flight. If a pick up time is requested by the passenger which is less than what BCT recommends, BCT Transfers will take no responsibility for failure to meet flight time.

Service Policy

Business Class Transfers will do everything possible to ensure our clients are transferred to their destination on time every time however circumstances may occur that are beyond our control and affect our service.  We cannot guarantee all transfers that we need to outsource to 3rd party providers however we will do our utmost to ensure their service meets Business Class Transfers standards.  Should you at any stage be unhappy with the service you have received, please contact the Customer Service Manager on 1300 763 005.

Outsourcing Policy

Business Class Transfers have Australia wide alliances and exclusive partnerships with other transfer companies that work hand in hand with BCT. All alliances and exclusive partnerships have an agreement with BCT and follow Business Class Transfers high level of customer service and transfer standards in all areas. If a passenger is using a BCT alliance or exclusive partner as an outsourced company BCT takes responsibility of all booking and service requirements through the company’s reservations and operations team.

Privacy Policy

We regard your privacy as important. For more detailed information on how we collect and process your personal information, please refer to our Privacy Policy.

Limit of Liability

To the extent permitted by any applicable Laws or Conventions, we are not liable for or in connection with any:

(a) Loss sustained to Baggage, including (without limitation) Loss which is solely the result of normal wear and tear;

(b) illness, injury or death of any person, including (without limitation) any illness, disability or personal injury to you, or your death, caused or aggravated by the travel where such travel posed a risk to you due to your age, physical or mental condition;

(c) Loss caused by your negligence or breach of these Conditions or your failure to comply with applicable Australian Laws, regulations, orders or requirements

(d) Loss caused by our compliance with applicable Australian Laws, regulations, orders or requirements of any applicable country;

(e) death, personal injury, delay or Loss caused by accident, mechanical breakdown, burglary, theft or fire

(f) Loss arising out of or in any way connected to the provision of transport and other services to you (whether arising from negligence or otherwise) including, without limitation, any change to the transport or services described in or covered by the Booking or inaccuracies or errors in any information related to transport, services or pricing.

We will rely on all limitations of liability and defences under the Convention and any applicable Laws. We reserve all rights against any other person, including rights of contribution and indemnity.

Please note that Terms and Conditions are subject to change without notice.

Last updated 17 October 2017